The mission is simple: Create products and inspiration that get results. In a world where fitness has become more about “likes” and social posts, Hampton is forging a new era of blood, sweat and change. We provide those who care about improvement with the tools to get it done and the motivation to crush goals. We are the iron that sharpens your iron. We are the spark that lights fires. We are a Rare Breed, and THIS is a New Era.

FREQUENTLY ASKED QUESTIONS

  • I placed an order, but I don't see it in my account

    If you ordered as a guest, please make an account and let us know through our web form so we can attach your order to your account. If you have an account already, you might have forgotten to log in before making the account.

  • Are you collecting payment before shipping?

    Not taking payment upfront would result in additional delays on order fulfillment as we would have to contact customers when we are ready to fulfill to get payment. There is also a limitation on the processing system on how long we can hold your information before charging. Our goal is to fulfill as fast as possible to keep everyone “Hampton” fit and “HEROSTRENGTH” strong!

  • How long will my order take to be delivered?

    Our lead time is not guaranteed due to the time it takes to package and our current order volume. Anticipated processing times are 3-7 days. Shipping time varies by carrier, distance, and method (freight or standard shipping) once it leaves the warehouse.

  • When will backorders be back in stock?

    We are getting shipments to our fulfillment warehouse frequently and all backordered items will be shipping based on the order received date. We may ship the rest of your order separately. We currently have ordering disabled on those products to take care of current customer fulfillment.

    If you are interested in purchasing a listed out-of-stock item, you can add your email to the waitlist to be notified when it is back in stock.

  • Can you update me on my order?

    If your order is visible in the My Account area, you will be able to see the order status. We aren’t able to provide updates between processing and completed order status (i.e., during fulfillment). You will receive a tracking number by email when your order ships!

  • My tracking number doesn't work/not all my shipments arrived

    For FedEx, if you click on “Manage Delivery” with FedEx, you will be able to see the status of all shipments and estimated delivery times. If the tracking information is not FedEx, you can track your shipment here: https://app.ltl.xpo.com/appjs/landing/index.html or https://www2.rlcarriers.com/freight/shipping/shipment-tracing depending on the carrier service (you will need to schedule with the carrier for Freight shipment deliveries).

    We suggest setting up a 24-hour notification with the service to ensure delivery.

    Missing Items & Shipment Form

  • Your voicemail box is full/no one is responding to my emails

    We’re doing everything in our power to reply to your messages and to fill orders quickly, so we recommend reaching out to us via Facebook or Instagram if you have not received a response by email within three days or can’t get a hold of us by phone (we currently have paused phone calls while we respond to user request via email). We have a separate team handling social and they will be able to help you much faster or can relay the information to the rest of our team.

  • I am having issues submitting a review

    In order to verify you made the purchase to review the product(s), the system needs to associate an account with an order.

    If you ordered as a guest, please make an account and let us know through our web form so we can attach your order to your account. If you have an account already, you might have forgotten to log in before ordering.

    We are currently not running promotions for reviews.

  • How do I access my order if I ordered as a guest

    If you placed an order without an account, we can easily attach your order to your new account at any time. Just fill out a connection request. You’ll be able to manage your orders from your account, view status, and see any available coupons.

Items will be processed in the order in which they are received. You will receive a tracking number as soon as it ships! If you have a different question, you can submit it in the message area below.

Have a missing item or shipment?

As soon as your order is ready, we’ll ship it out and email your tracking information.

We may split your order into multiple shipments to ensure items with more on-hand inventory arrive faster. Items may not appear together, and your order might show as complete due to limitations in the system (especially when it comes to packs and bundles).

If you are missing items from your shipment that are listed as back-ordered and want to ensure they will be shipped, please fill out the form.

Fill Out Our Missing Items & Shipment Form

Need to cancel your order?

If your item has not shipped, you may be able to request a cancellation and refund through your order page. When we get your request, we will put your order on hold while we process the refund. When you get the refund confirmation email, please note it may take 5-10 days for it to be reflected in your credit card account.

Access your order to view items available for cancellation and refund and/or the whole order:

My Orders

 

CALIFORNIA OFFICE

1913 Portola Road
Ventura, California
United States 93003

Toll Free:
(877) 339-9733

Email:
info@hamptonfit.com